The Concept Group is a holding company for companies established in 1992. Subsidiaries under the Group include: Rosabon Financial Services - Nigeria’s Leading Financial Intermediary and Equipment Leasing Company, Concept Nova - Bespoke Enterprise IT Solutions Company,Percy Aitkins - Bureau De Change.

Job Summary

• The Brokers Sales executive uses the customer service and marketing functions to nurture leads through the sales funnel, from the addition of leads on the portal down through purchase (and repeat purchases). Brokers use various methods to reach clients, including email, phone, social media, direct mail, and even the old-fashioned door-to-door tactic. Brokers’ sales executives manage, support, and communicate with clients to ensure all leads are effectively managed and their transactions are successfully consummated.
• They are expected to follow up solely with all leads transferred to them, work on all the stages following the set policy and procedures, and ensure all transactions are successfully consummated.
• They communicate all issues encountered during the processing stage and feedback from the client to the Head Brokers admin for swift resolution.

Duities and Responsibilities

• Acquisition and retention of brokers and clients through offline marketing
• Aggressively following up with all leads referred by brokers and ensuring successful closure of fall leads
• Handles B2B and B2C leads assigned, following all set procedures and ensuring the transaction is successfully consummated.
• Handle client’s inquiries via phone calls,emails, live chats, and social media channels.
• Resolve client issues or problems by clarifying the complaint, determining the cause of the problem, and selecting and explaining the best solution to solve the problem. accelerating correction or adjustment; following up to ensure resolution.
• Acquisition of brokers through referral methods from both existing and potential clients.
• Effectively cross-market Rosabon’s products to existing and potential clients when the need arises.
• Sourcing for optimal leads can refer customers to do business with us.
• Identify and assess clients needs. to achieve satisfaction
• Managing, supporting, and communicating clients satisfaction levels with regard to Rosabon Financial Services Brokers Products
• Engage clients at the beginning of their subscription; ensure successful take-up and management of fall incidents throughout their transaction phase, from which there might be a risk of dissatisfaction.
• Communicate detailed reports on clientsrequests and feedback to aid strategic and management decisions.
• Sending status and summary report of the broker's admin for update on the broker' sportalonaweeklybasis
• Any other task as assigned by the line manager

Requirements

• Previous experience workingin similar role
• BSc in marketing or any related field of study.

Skills/Competencies:

• Excellent communication skills
• Good negotiation/Sales skills
• Core Competencies in the Use of Microsoft Tools
• Great Interpersonal and Relationship skills.

Method of Application 

Interested and qualified candidates should send their applications to: sales.careers@conceptgroup-ng.com using the Job Position as the subject of the email.