Castel Resources Consultancy Limited unlocks your business's full potential with our comprehensive HR outsourcing services. Our expert team handles everything from recruitment and payroll processing to employee benefits administration and compliance, freeing you from administrative burdens and ensuring legal compliance. With advanced HR technology, strategic planning, and dedicated support for employee development and relations, we streamline your HR functions, allowing you to focus on your core business activities and drive growth. Partner with us to elevate your HR capabilities and achieve seamless, efficient operations.

Job Summary

• The Customer Care Representative is responsible for handling customer inquiries, resolving complaints, and ensuring a positive customer experience. The role requires strong communication skills and a customer-focused attitude.

Roles & Responsibilities

• Respond to customer inquiries via phone, email, and social media
• Resolve complaints and provide appropriate solutions
• Maintain accurate records of customer interactions
• Provide product and service information to customers
• Follow up to ensure customer satisfaction
• Escalate complex issues to the appropriate department
• Maintain professional and friendly communication at all times

Requirements

• OND/HND/B.Sc in any related field
• 1–3 years of experience in customer service is an advantage
• Excellent communication and interpersonal skills
• Good problem-solving ability
• Computer literate (MS Office, email, CRM tools)
• Ability to work under pressure
• Strong customer service orientation

Method of Application 

Interested and qualified candidates should send their CV to: castelhrjobs@gmail.com using the Job Position as the subject of the email.