Full-time
NGN N75,000 - N150,000
Lagos
30 Apr 2026
Customer Service & Support

College Migration is an education-tech platform that helps students easily find, apply to, and secure admission into universities abroad — all in one place. 


Responsibilities

  • Oversee the interactions between customers and key team members.
  • Use CRM and ERP systems to manage relationships internally and externally.
  • Development and nurturing of customer retention plan.
  • Oversee and manage all existing and unsatisfied clients.
  • Supervise all activities related to our maintenance services.
  • Developing plans that will ensure high profitability for our maintenance activities.
  • Creating and maintaining documentation on processes, policies, application configuration and help-related matters.
  • Analyzing data and creating reports for insights into team operations and productivity.
  • We are reaching out to big industry players in fish importation.
  • Drafting and executing a robust after-sales maintenance plan that will woo big players in the fishery industry into the Organization’s maintenance/service net.
  • Ensuring 0 tolerance to customer dissatisfaction.
  • For gender equality, qualified female candidates are encouraged to apply
  • Advise clients on visa options, requirements, and procedures
  • Assist in preparing and reviewing visa application documents
  • Ensure compliance with embassy and immigration regulations
  • Track application progress and provide updates to clients
  • Maintain strong relationships with clients and partners
  • Handle complex cases and provide tailored solutions
  • Meet assigned targets and performance metrics.


EducationalQualifications

  • First Degree in Social Sciences, Economics, Marketing with 3 - 5 years of experience.

Skills:

  • Attention to Detail
  • Proven customer support experience.
  • Ability to multi-task, prioritize and manage time effectively.
  • Familiar with CRM and ERP systems and practices.
  • Strong phone contract handing skills and active listening.
  • Resolving Conflicts.
  • Data management understanding.


Salary

N100,000 monthly.


Method of Application 

Interested and qualified candidates should send their CV to: career@collegemigration.com using the Job Position as the subject of the email.