Responsibilities

• Address and resolve customer inquiries and complaints via phone, email, and chat
• Process orders, forms, applications, and requests
• Follow up with customers to ensure their issues are fully resolved
• Maintain customer records and update account information as needed
• Work closely with other departments to resolve complex customer issues
• Provide feedback on the efficiency of the customer service process
• Meet or exceed performance metrics related to customer service.

Qualifications

• High School Diploma or equivalent; Bachelor's Degree preferred
• Proven customer service experience
• Strong problem-solving skills
• Excellent verbal and written communication skills
• Ability to handle stressful situations with professionalism
• Attention to detail and accuracy in data entry
• Familiarity with customer service software and tools.

Skills:

• Communication
• Problem-solving
• Customer service software (e.g., Zendesk, Salesforce)
• Time management
• Data entry
• Multitasking
• Conflict resolution

Salary

N80,000 - N100,000 monthly.

Method of Application 

Interested and qualified candidates should send their CV and portfolio to: adisayetunde@outlook.com using "CSR - Abeokuta" as the subject of the mail.