Phillips Outsourcing Limited has been in existence for over 18years. We have a vast experience in the outsourcing business as we currently manage resources for major clients in all sectors of the Nigerian economy. In addition, our prolific manpower cuts across the 36 states in Nigeria. After successfully gaining ground in all the 36 states of the federation, we are gradually spreading our tentacles to other African Nations. We are currently registered to also do business in Ghana. Our framework is developed to fully support the businesses of our clients, ensuring continuous improvement of the outsourced services. This ultimately thrusts our clients to achieve their business objectives. 

Job Summary

• We are seeking Customer Centre Agent to provide professional support to customers, resolve inquiries and complaints, and ensure excellent customer experience across phone, Live Chat, email, and other channels.

Responsibilities

• Handle customer inquiries, complaints, and account-related issues.
• Assist with deposits, withdrawals, bonuses, promotions, and platform usage.
• Investigate and resolve customer issues or escalate when necessary.
• Maintain accurate records of customer interactions.
• Follow customer service procedures and escalation processes.
• Meet required service, quality, productivity, and attendance standards.

Requirements

• HND or Bachelor's Degree with experience in Customer Care, Call Centre, Customer Support, or a similar role.
• Strong spoken and written English.
• Excellent communication, listening, and problem-solving skills.
• Good computer literacy and ability to work with multiple systems.
• Ability to remain calm and professional under pressure.
• Willingness to work shifts, weekends, and public holidays.
• Experience in betting/gaming, fintech, banking, telecoms, or e-commerce is an advantage.

Salary

N150,000 Monthly.