Venco is an all-in-one community management platform powering billing, utilities, payments, and access control across approximately 600 residential communities in Nigeria, Kenya, and Ghana. 

The Opportunity

• We are looking for a Customer Experience Analyst to support Venco’s customer experience function by analysing customer interactions, feedback, complaints, service performance, and customer behaviour to identify trends and opportunities for improvement.
• This is a hands-on analytical role for someone who enjoys working with customer data, identifying problems, and turning insights into practical improvements. An understanding of PropTech, real estate management, SaaS, or related industries will be an advantage.
• The role will be responsible for maintaining accurate CX data, monitoring key customer experience metrics, preparing reports, and providing actionable insights that support better decision-making, service delivery, and customer satisfaction.

What You’ll Do

• Analyse customer feedback, complaints, interactions, and service data
• Monitor CX metrics such as CSAT, NPS, response time, and resolution time
• Identify friction points across customer journeys
• Track recurring issues and recommend improvements
• Build reports and dashboards to support decision-making
• Work closely with Customer Experience, Operations, Product, Engineering, Finance, and other teams
• Use AI and digital tools to improve research, analysis, reporting, and productivity

Requirements

What we’re looking for:

• Geographic Reference2–4 years of experience in Customer Experience, Customer Success, Business/Data Analysis, Customer Support, Operations, or a related field
• Strong analytical, problem-solving, reporting, and communication skills
• Good knowledge of Excel or Google Sheets
• Experience with CRM or customer support systems
• Experience in SaaS, PropTech, FinTech, Real Estate, Utilities, or a related industry is an advantage
• This is a great opportunity for someone who enjoys working with data, customers, and cross-functional teams and wants to contribute to measurable improvements in customer satisfaction, service quality, and the overall customer experience.

Salary

N350,000 - N450,000 / Month.

Method of Application 

Interested and qualified candidates should send their CV and Cover Letter to mercy@venco.co using “Customer Experience Analyst” as the subject of the email.