Sylvastar Group is a diversified Nigerian conglomerate with its headquarters in Abuja, Nigeria, operating across multiple sectors including real estate, agriculture, food & beverages, finance, and petrochemical manufacturing.

Key Responsibilities

Client Relationship Management:

• Build and maintain strong relationships with existing and prospective clients.
• Serve as a key point of contact for clients, responding promptly to enquiries, concerns, and requests.
• Maintain regular communication with clients throughout the property buying, selling, or investment process.

Real Estate Client Support:

• Provide clients with accurate information about available properties, locations, prices, payment plans, and investment opportunities.
• Understand clients’ property needs and recommend suitable properties based on their preferences and budget.
• Assist clients with property viewing arrangements and coordinate with the Sales Team where necessary.

Lead Follow-Up & Conversion:

• Follow up on leads generated through social media, advertisements, referrals, walk-ins, and other marketing channels.
• Maintain consistent communication with prospects to nurture leads and encourage conversion.
• Keep accurate records of client interactions, enquiries, follow-ups, and sales opportunities.

Customer Experience:

• Ensure a smooth and professional customer experience from initial enquiry through to completion of the transaction.
• Handle customer complaints and enquiries professionally and escalate complex issues to the appropriate department or management.
• Follow up with clients after transactions to ensure satisfaction and encourage repeat business and referrals.

Real Estate Knowledge & Advisory Support:

• Nigeria job marketMaintain good knowledge of the company’s properties, developments, locations, selling points, documentation, and payment structures.
• Stay informed about real estate trends, property locations, and market developments within Abuja.
• Provide clients with clear and accurate information without making unauthorized promises or commitments.

Sales & Team Coordination:

• Work closely with Sales and Marketing teams to ensure effective lead management and client follow-up.
• Support the Sales Team with client communication, appointments, property information, and transaction updates.
• Provide regular reports on client enquiries, follow-ups, feedback, and conversion opportunities.

Customer Records & Reporting:

• Maintain an updated database of clients and prospects.
• Document customer feedback and identify recurring issues or opportunities for improving customer service.
• Prepare periodic customer relations and follow-up reports as required by management.

Key Requirements

• Previous experience in Customer Relations, Customer Service, Client Management, or a related role within the real estate industry.
• Good knowledge of the Abuja real estate market, including major locations, landmarks, and property investment opportunities.
• Strong communication, interpersonal, negotiation, and problem-solving skills.
• Ability to manage multiple clients and follow up consistently.
• Good knowledge of CRM systems, Microsoft Office, Google Workspace, or similar tools is an advantage.
• Professional appearance, confidence, patience, and a strong customer-service mindset.

Method of Application 

Interested and qualified candidates should send their CV to: hr@sylvastargroup.com using the Job Position as the Subject of the mail;