Ascentech Services Limited is a human resources solutions company dedicated to helping businesses build stronger teams and manage people functions more effectively. Established in Nigeria in 2013, we have supported organizations for years with high-quality, practical HR services designed to meet real business needs; adapting to evolving workforce demands and enabling long-term growth. With a strong presence in Lagos and Ibadan, and an expanding footprint through Ascentforce in India, we deliver a broader, more connected approach to recruitment, outsourcing, training, and ongoing HR support. Ascentech brings expertise across borders, backed by over 13 years of dedicated experience in delivering practical HR and recruitment solutions. 

Industry: Automobile, Oil & Gas, Energy, Engineering & Related Industries

Job Summary

• We are seeking a customer-focused and organized Customer Relationship Management (CRM) Officer to manage customer relationships, maintain accurate customer records, follow up on leads and enquiries, and ensure excellent customer satisfaction.

Key Responsibilities

• Manage and update customer information on the CRM system.
• Handle customer enquiries, requests, and complaints professionally.
• Follow up with prospective and existing customers.
• Track customer interactions, leads, and service requests.
• Liaise with Sales, Service, and Operations teams to resolve customer issues.
• Prepare basic CRM and customer activity reports.
• Support customer retention and relationship management initiatives.

Requirements

• B.Sc. / HND in Business Administration, Marketing, Mass Communication, or a related field.
• 2–4 years of relevant experience in CRM, Customer Service, Customer Experience, or a similar role.
• Experience in Automobile, Oil & Gas, Energy, Engineering, or related industries is an advantage.
• Good knowledge of CRM software and Microsoft Office.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong attention to detail and customer-service orientation.

Method of Application 

Interested and qualified candidates should send their CV to: recruiter10@ascentech.com.ng using the Job Position as the subject of the mail.