Tizeti Network Limited (wifi.com.ng) is a fast-growing NCC-licensed internet service provider and a top provider of Unlimited internet in Nigeria as well as West African countries. Our services are reliable, affordable, and available in various packages to suit the needs of our customers. We also provide excellent customer support to ensure that our clients have a seamless internet experience.

Location: Lekki, Lagos (Hybrid)

Role Summary

• We are looking for a proactive and relationship-driven Customer Retention Personnel to join our team at Tizeti.
• You will play a key role in reducing customer churn, driving engagement, and ensuring our subscribers enjoy a seamless, long-term experience with our services.

Key Responsibilities

• Reach out to at-risk or churning customers via calls, emails, and messaging channels to understand their pain points and offer solutions.
• Monitor customer account renewal cycles and proactively drive subscription renewals.
• Execute customer retention campaigns, feedback surveys, and win-back initiatives.
• Coordinate with technical and support teams to resolve persistent customer complaints affecting retention.
• Maintain accurate logs of customer retention metrics, feedback, and engagement activities in the CRM.

Requirements

• Qualifications and Experience: Relevant qualifications with proven experience in customer retention, account management, customer success, or relationship management (preferably within ISP, tech, or telecommunications).
• Skills: Excellent interpersonal communication, active listening, negotiation/persuasion, and empathy.
• Tools: Proficiency in MS Excel/Google Sheets, CRM tools, and support ticketing software.

Salary

N150,000 - N155,000 monthly.

Application Closing Date

20th November, 2026.

Method of Application

Interested and qualified candidates should send their CV to: hr@tizeti.com using "Customer Retention Personnel – [Your Name]" as the subject of the email.