GWX is a 2nd, 3rd & 4th party consumer-oriented supply chain management company with core competence in courier delivery service, haulage, logistics, air cargo services, service quality audit, third party verification, international businesses and customs clearing & handling. 

Job Description

• GWX Logistics Limited is seeking a proactive and customer-focused Customer Service Assistant to support daily customer interactions and ensure a seamless service experience across our operations.
• In this role, you will manage inbound and outbound communications, resolve customer inquiries efficiently, and strive for first-contact resolution. You will build strong customer relationships, provide accurate information about our services, and maintain detailed records of all interactions.
• You will also follow up on inquiries, collaborate with team members to meet service goals, and share customer feedback to support continuous improvement. This role is ideal for a detail-oriented professional with strong communication skills and experience in fast-paced, service-driven environments.
• Manage inbound and outbound calls professionally, addressing customer queries, concerns, and providing accurate information.
• Strive for first-call resolution to ensure customer satisfaction.
• Build and maintain positive relationships with customers through effective communication.
• Identify and assess customer needs to provide appropriate solutions.
• Record and document customer interactions, issues, and resolutions accurately.
• Provide detailed information about products and services to customers.
• Adhere to established call center protocols, procedures, and standards.
• Follow up on customer inquiries promptly and ensure timely resolution.
• Collaborate with team members to achieve departmental goals.
• Gather and document customer feedback to contribute to continuous improvement.
• Share insights on customer preferences and common issues with the team.
• Accurately enter and update customer information in the database.
• Regularly participate in training sessions to enhance skills and knowledge.

Method of Application 

Interested and qualified candidates should send their CV to: jobs@greaterwashingtonng.com using the Job Position as the subject of the email.