GWX is a 2nd, 3rd & 4th party consumer-oriented supply chain management company with core competence in courier delivery service, haulage, logistics, air cargo services, service quality audit, third party verification, international businesses and customs clearing & handling.

Responsibilities

• Manage inbound and outbound calls professionally, addressing customer queries, concerns, and providing accurate information.
• Strive for first-call resolution to ensure customer satisfaction.
• Build and maintain positive relationships with customers through effective communication.
• Identify and assess customer needs to provide appropriate solutions.
• Collaborate with other departments to resolve complex issues and escalate problems when necessary.
• Record and document customer interactions, issues, and resolutions accurately.
• Stay informed about the company's logistics services, pricing, and policies.
• Provide detailed information about products and services to customers.
• Keep abreast of industry trends and updates.
• Adhere to established call center protocols, procedures, and standards.
• Follow up on customer inquiries promptly and ensure timely resolution.
• Collaborate with team members to achieve departmental goals.
• Gather and document customer feedback to contribute to continuous improvement.
• Share insights on customer preferences and common issues with the team.
• Utilize call center software and technology to efficiently manage customer interactions.
• Accurately enter and update customer information in the database.
• Meet and exceed individual and team performance targets.
• Regularly participate in training sessions to enhance skills and knowledge.
• Ensure business growth and profitability within assigned accounts.

Method of Application

Interested and qualified candidates should send their CV to: jobs@greaterwashingtonng.com using the Job Position as the subject of the email.