Recruitment Nigeria (NG) Limited is a dedicated consultingfirm specializing in connecting top talent with leading companies across various industries. Established with a mission to simplify the hiring process, the company provides tailored  recruitment solutions that meet the unique needs of its clients. Recruitment NG Limited's expert team is committed to delivering exceptional service, ensuring that both employers and job seekers find the perfect match for their requirements. The firm believes in fostering long-term relationships and contributing to the growth and success of businesses and individuals alike.  

Reports To: Customer Service Supervisor / Operations Manager

Job Summary

• The Customer Service Representative is responsible for providing excellent customer service by responding to enquiries, resolving complaints, processing customer requests, and ensuring a positive customer experience.
• The role requires strong communication skills, professionalism and the ability to build and maintain good customer relationships while promoting the company's products and services.

Key Responsibilities

• Respond to customer enquiries through telephone calls, emails, social media, WhatsApp and other communication channels.
• Handle customer complaints professionally and ensure timely resolution or escalation where necessary.
• Provide accurate information about the company's products, services and processes.
• Process customer requests, applications and service related documentation.
• Maintain accurate records of customer interactions and update customer information in the company's database.
• Follow up on customer requests and complaints to ensure satisfactory resolution.
• Build and maintain positive relationships with customers by delivering quality service.
• Work closely with internal departments to resolve customer issues promptly.
• Receive and document customer feedback and recommend areas for service improvement.
• Ensure compliance with the company's customer service policies and procedures.
• Prepare periodic reports on customer enquiries and complaints when required.
• Maintain confidentiality of customer and company information.
• Perform any other duties assigned by Management.

Qualifications

• Possess a Bachelor's Degree or Higher National Diploma (HND) in Business Administration, Mass Communication, Marketing, Public Administration or any related discipline with 2 – 4 years relevant experience in Customer Service, Customer Support or a similar role.

Skills and Competencies:

• Business ServicesExcellent verbal and written communication skills.
• Strong interpersonal and customer relationship management skills.
• Good problem-solving and conflict resolution skills.
• Ability to work under pressure and manage multiple tasks.
• Good organizational and time management skills.
• High level of professionalism and integrity.
• Strong attention to detail.
• Ability to work independently and within a team.

Technical Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook and PowerPoint).
• Experience using CRM or customer management software is an added advantage.
• Good computer literacy and data entry skills.

Method of Application 

Interested and qualified candidates should send their Application Letter and CV to: recruitmentngltd@gmail.com using the Job Position as the subject of the mail.