Stim Digital is a modern and innovative digital printing company based in Lagos, Nigeria. We specialize in delivering high-quality printing solutions for businesses, individuals, and creative projects. From customized promotional materials, banners, and brochures to personalized gifts and apparel, our team combines cutting-edge technology with creativity to bring ideas to life.

At Stim Digital, we are committed to exceptional customer service, timely delivery, and helping our clients make a strong impression with every print. Whether it’s a small personal order or a large corporate project, we provide professional guidance and support at every step.

Job Summary

• We are seeking a friendly, proactive, and detail-oriented Customer Service Representative to join our tea
• You will be the first point of contact for our clients, ensuring excellent communication, quick resolution of inquiries, and overall customer satisfaction.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, social media, and in-person.
• Assist clients with print orders, including product selection, customization, pricing, and delivery timelines.
• Resolve customer complaints efficiently, escalating complex issues when necessary.
• Maintain accurate records of customer interactions and orders in our database.
• Provide product knowledge and guidance to help clients make informed decisions.
• Collaborate with the design and production teams to ensure timely and quality delivery of print materials.
• Follow up with clients to gather feedback and enhance customer experience.

Qualifications

• Minimum of a High School Diploma; a Degree in business, communications, or related field is a plus.
• Previous experience in customer service, preferably in printing, retail, or creative services.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and ability to handle difficult situations with patience.
• Proficient in Microsoft Office and basic CRM software.
• Highly organized with attention to detail and the ability to multitask.
• Friendly, approachable, and customer-focused demeanor.

Benefits

• Competitive salary and performance bonuses.
• Opportunities for growth and professional development.
• Supportive work environment with creative and innovative projects.

Method of Application 

Interested and qualified candidates should send their resume and a short introduction to: hrdigitalprintingservice@gmail.com using the Job Position as the subject of the mail