Valuemart is a dynamic retail and hospitality company committed to delivering exceptional customer experiences through quality products, excellent service, and innovative business solutions. With operations spanning retail, bakery, restaurant, and café services, we pride ourselves on creating value for our customers, empowering our employees, and contributing positively to the communities we serve. 

Job Location: Wuye, Abuja (FCT)

Job Summary

• The Customer Service Officer serves as the primary point of contact for customers, ensuring exceptional service by addressing enquiries, resolving complaints, processing requests, and maintaining positive  customer relationships.
• The role is focused on enhancing customer satisfaction while supporting the company's sales and operational objectives.

Key Responsibilities

• Attend to customer enquiries through phone calls, emails, social media, and walk-in visits.
• Resolve customer complaints promptly and professionally, escalating complex issues where necessary.
• Process customer orders, returns, exchanges, and service requests accurately.
• Provide customers with accurate information about products, services, pricing, and company policies.
• Maintain up-to-date customer records and interactions in the company's database.
• Follow up with customers to ensure issues have been resolved satisfactorily.
• Coordinate with the sales, warehouse, logistics, and other departments to ensure seamless service delivery.
• Monitor customer feedback and recommend improvements to enhance customer experience.
• Prepare daily, weekly, and monthly customer service reports.
• Ensure compliance with company policies and service standards.
• Support customer retention initiatives by maintaining strong customer relationships.
• Perform other customer service-related duties as assigned.

Job Requirements

• Bachelor's degree or HND in Business Administration, Marketing, Mass Communication, or a related field.
• Minimum of 1–2 years of experience in customer service, front desk operations, or a similar role.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, and Outlook).
• Experience using Customer Relationship  Management (CRM) software is an added advantage.
• Strong problem-solving and conflict resolution skills.
• Ability to multitask and work effectively under pressure.
• Good organizational and time management skills.
• High level of professionalism, patience, and empathy.
• Strong attention to detail and accuracy.

Method of Application 

Interested and qualified candidates should send their CV to: recruitment@valuemartdc.com using the Job Position as the subject of the email.