First KBZ Nigeria Limited - We are committed to helping you improve operational efficiency, provide a better customer experience with modern technology services available from around the world. Our skilled staff, combined with years of experience is guaranteed to provide what you need.

Overview

• We are seeking a professional and customer-focused Customer Service Representative to support our operations and maintain high service standards.
• The ideal candidate will support customer interactions, manage inquiries, and ensure timely resolution of issues while maintaining the company’s service standards.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and other approved channels
• Provide accurate information on products, services, orders, and general company processes
• Log, track, and escalate customer complaints or issues where necessary
• Maintain proper documentation of customer interactions and resolutions
• Support internal teams by relaying customer feedback and service-related concerns
• Uphold company policies, service standards, and confidentiality requirements.

Requirements

• Prior experience in a customer service or administrative support role is an advantage
• Strong verbal and written communication skills
• Good interpersonal skills and a customer-oriented approach
• Ability to work under minimal supervision and within defined timelines
• Proficiency in basic computer applications (email, spreadsheets)
• Professional attitude, reliability, and attention to detail.

Method of Application

Interested and qualified candidates should send their CV to: careers@firstkbzltd.com using “Customer Service Representative” as the subject of the mail.