MMT Consults is a dynamic Human Resource Consulting and General Services firm dedicated to delivering innovative, practical, and sustainable solutions that empower organizations to achieve excellence. We partner with businesses across diverse sectors to optimize their people, processes, and performance, ensuring growth, efficiency, and long-term success.

Job Summary

• We are seeking to hire a customer care representative who will be responsible for managing customer interactions, handling online food orders through platforms such as Glovo, resolving complaints, and ensuring excellent customer satisfaction.
• The role requires strong communication skills, attention to detail, and the ability to coordinate effectively with kitchen, dispatch, and delivery teams to ensure timely and accurate order fulfillment.

Key Responsibilities

• Receive and respond to customer inquiries via phone calls, WhatsApp, social media, and online delivery platforms.
• Manage and process customer orders on Glovo accurately and promptly.
• Confirm orders, delivery details, payment status, and special customer requests.
• Coordinate with the kitchen and dispatch team to ensure timely preparation and delivery of orders.
• Monitor incoming online orders and track delivery progress.
• Handle customer complaints professionally and escalate unresolved issues when necessary.
• Maintain proper records of customer interactions, orders, complaints, and feedback.
• Provide customers with information about menu items, pricing, promotions, and delivery timelines.
• Ensure high levels of customer satisfaction and positive customer experience.
• Follow up with customers when necessary to ensure service quality.
• Assist in managing reviews and ratings on online delivery platforms.
• Support daily administrative and customer service operations as assigned.

Method of Application 

Interested and qualified candidates should send their Application to: mmtconsults@gmail.com using the Job Position as the subject of the email.