Avetium Consult is a Business Process Outsourcing and Technology solution company incorporated in Nigeria. Avetium Consult is what happens when top experts of top multinationals from diverse fields and similar values come together to deliver transformational solutions.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Communicate fluently with customers in French and English.
• Respond to customer enquiries, complaints, and requests promptly.
• Provide accurate information on products, services, and processes.
• Resolve customer issues or escalate complex matters appropriately.
• Maintain accurate records of customer interactions and transactions.
• Follow approved call scripts, procedures, and quality standards.
• Achieve assigned call centre KPIs, including service quality, productivity, and customer satisfaction.
• Maintain confidentiality of customer and company information.
• Participate in required training and coaching sessions.
• Perform other duties as assigned by the Team Lead.

Job Requirements

• Minimum of OND/NCE or equivalent qualification with 1-3 years of working experience.
• Fluency in French and English, both spoken and written.
• Previous experience in a call centre, customer service, or BPO environment is an advantage.
• Strong communication and interpersonal skills.
• Good listening, problem-solving, and customer-handling skills.
• Proficiency in using computers and basic customer service applications.
• Ability to work under pressure and meet performance targets.
• Ability to work effectively in a team and adapt to shift schedules.

Salary

N250,000 per month.