Biggie’s Workspace is a modern coworking and serviced office hub designed to support focused work, collaboration, and professional growth. We provide thoughtfully designed hot desks, private offices, and meeting rooms within a calm, reliable, and well-equipped environment.

Our space is built for professionals, entrepreneurs, creatives, and organisations who value productivity, flexibility, and quality service. With high-speed internet, dependable power, and a welcoming front-desk experience, Biggie’s Workspace offers a practical alternative to working from home or informal locations.

At Biggie’s Workspace, we believe that the right environment enables better thinking, clearer decisions, and stronger outcomes. Our goal is to create a professional setting where individuals and teams can work efficiently, meet confidently, and grow sustainably.

Job Summary

• The Customer Service Representative / Social Media Manager will serve as the first point of contact for customers while managing the company’s social-media presence and online community.
• The successful candidate will welcome customers, respond to enquiries, coordinate bookings, resolve service issues, create engaging digital content and convert online and offline enquiries into paying customers.

Key Responsibilities

Customer Service and Front-Desk Duties:

• Welcome customers, visitors and prospective clients professionally.
• Explain the company’s workspace packages, prices, facilities and business-support services.
• Respond promptly to enquiries received through telephone calls, WhatsApp, email and social-media platforms.
• Coordinate bookings for hot desks, private offices, meeting rooms and other services.
• Confirm customer payments, issue appropriate receipts and maintain accurate transaction records.
• Register new customers and provide orientation on the facilities, amenities and workplace rules.
• Monitor customers’ package usage, validity periods, renewals and outstanding payments.
• Follow up on enquiries and prospective customers until bookings are completed.
• Resolve customer complaints professionally and escalate complex matters when necessary.
• Collect customer feedback and recommend improvements to management.
• Maintain accurate customer, booking and enquiry records.
• Support community engagement, networking activities and events.
• Assist with administrative and front-desk duties as required.

Social Media and Digital Marketing Duties: 

Digital Marketing Tools

• Manage the company’s Instagram, Facebook, TikTok, LinkedIn, WhatsApp Business and other approved digital channels.
• Develop and maintain a monthly social-media content calendar.
• Create clear, engaging and brand-appropriate captions, posts, stories and promotional content.
• Produce basic photographs and short-form videos showcasing the workspace, services, customers and events.
• Work with the Graphic Designer to develop professional promotional materials.
• Schedule and publish content consistently across the company’s platforms.
• Respond promptly and professionally to comments, direct messages and online enquiries.
• Promote workspace packages, events, business-support services and special offers.
• Generate qualified leads through organic content, online engagement and digital campaigns.
• Monitor social-media performance and prepare monthly reports on reach, engagement, enquiries, leads and conversions.
• Track customer reviews and online feedback and respond in accordance with the company’s brand standards.
• Research relevant social-media trends and adapt them appropriately to the Biggie’s Work Space brand.
• Protect the company’s reputation by ensuring that all published information is accurate and professional.
• Support paid advertising campaigns where required.

Performance Expectations

The successful candidate will be assessed based on:

• Speed and quality of responses to customer enquiries.
• Number of enquiries converted into bookings.
• Customer satisfaction and complaint resolution.
• Consistency and quality of social-media content.
• Audience engagement and qualified leads generated.
• Accuracy of customer, booking and payment records.
• Contribution to membership renewals and repeat patronage.

Requirements

• HND or Bachelor’s Degree in Mass Communication, Marketing, Business Administration, Public Relations, English, Digital Media or a related discipline.
• At least one to two years’ experience in customer service, front-desk operations, social-media management, digital marketing or a similar role.
• Demonstrable experience managing business social-media accounts.
• Excellent written and verbal communication skills.
• Strong customer-service, interpersonal and conflict-resolution abilities.
• Good understanding of Instagram, Facebook, TikTok, LinkedIn and WhatsApp Business.
• Ability to write engaging captions and create audience-appropriate content.
• Basic competence in Canva or similar content-design applications.
• Basic photography and short-form video-recording or editing skills.
• Good knowledge of Microsoft Office or Google Workspace applications.
• Ability to manage enquiries, bookings and customer records accurately.
• Strong organisation, time-management and follow-up skills.
• Ability to work independently and manage customer-facing and digital responsibilities simultaneously.
• A professional appearance, positive attitude and strong sense of responsibility.
• Applicants should preferably reside in Ikorodu or within a reasonable commuting distances.

What We Offer

• Competitive remuneration (Salary: N80,000 - N100,000 monthly)
• Performance-based incentives where applicable.
• Training and professional-development opportunities.
• A creative and collaborative working environment.
• Exposure to entrepreneurs, professionals, startups and growing businesses.

Method of Application

Interested and qualified candidates should send their CV, brief cover letter and relevant social-media portfolio or work samples to: biggiestechspace@gmail.com using “Customer Service Representative / Social Media Manager – Ikorodu” as the subject of the email.