Title:  Front Desk Officer

Jobsearch platformLocation: Abuja (FCT) 

Employment Type: Full-time

Department: Administration

Reports to: Administrative Manager / Human Resources Manager

Job Summary

• The Front Desk Officer is responsible for managing the reception area, welcoming visitors, answering telephone calls, responding to enquiries, and providing general administrative support.
• The successful candidate must be professional, courteous, well-organised, and able to create a positive first impression of the organisation.

Key Responsibilities

• Welcome and attend to visitors, clients, and business partners professionally.
• Answer incoming calls, direct calls to the appropriate departments, and take accurate messages.
• Respond to general enquiries and provide relevant information to visitors and clients.
• Manage appointments, meeting schedules, and visitor records.
• Receive, sort, and distribute incoming mail, deliveries, and official documents.
• Maintain a clean, organised, and presentable reception area.
• Maintain accurate records of visitors, calls, and appointments.
• Assist with photocopying, printing, filing, scanning, and other administrative tasks.
• Monitor office supplies and report shortages to the appropriate department.
• Maintain confidentiality when handling company and client information.
• Support the administrative team with other duties assigned by management.

Key Performance Indicators (KPIs)

• Timeliness and professionalism in attending to visitors.
• Accuracy of visitor records and messages.
• Effective management of appointments and calls.
• Customer and visitor satisfaction.
• Maintenance of an organised reception area.
• Compliance with company procedures and confidentiality requirements.

Qualifications and Experience

• Minimum of an OND or HND in Business Administration, Office Management, or a related field.
• 1–2 years of experience in front desk operations, reception, or administration is an advantage.
• Good knowledge of Microsoft Word, Excel, email, and office equipment.
• Excellent verbal and written communication skills.
• Gender Preference: Female

Required Skills and Competencies:

• Excellent interpersonal and customer service skills.
• Professional appearance and conduct.
• Good telephone etiquette.
• Strong organisational and multitasking abilities.
• Attention to detail.
• Time management and punctuality.
• Discretion and confidentiality.
• Ability to remain calm and courteous under pressure.

How to Apply

Interested and qualified candidates should send their CVs to: almandinehrconsulting@gmail.com using the job title as the subject of the email.