Summary

• This is a critical role for someone who is exceptionally organized, warm, professional, and dedicated to delivering an outstanding client experience.

Key Responsibilities

• Manage the reception area and create a warm, professional environment for clients.
• Coordinate all front desk operations, including appointment scheduling, client intake, and payment processing.
• Ensure every client receives five-star, luxury customer service.
• Handle inquiries professionally and efficiently (phone, email, and social media).
• Maintain the client database and accurate records.
• Work closely with the Operations  Manager and clinical staff to ensure smooth flow.
• Resolve client issues with emotional intelligence and grace.

Requirements

• Bachelor’s Degree or Diploma in Business Administration, Communications, or a related field
• 2–3 years’ experience in a similar customer-facing role, preferably in a luxury, hospitality, or healthcare environment.
• Outstanding verbal and written communication skills.
• Exceptional organizational skills and high attention to detail.
• Highly professional appearance and interpersonal skills.
• Strong conflict resolution and time management abilities.
• Proficiency in Microsoft Office Suite and other digital business tools.
• Ability to remain calm and multitask under pressure.
• Must be a female.

Method of Application 

Interested and qualified candidates should send their CV to: recruitment@bmhrconsulting.com using the Job Position as the subject of the mail.