Job Summary:

Our client, a prestigious Med Spa offering world-class aesthetics and wellness treatments is seeking a Front Desk Receptionist to join their team in Victoria Island, Lagos

The ideal candidate will serve as the first point of contact for clients, delivering a warm, professional, and seamless experience while managing appointments and ensuring smooth administrative operations across the spa.

Work Schedule: 9 am - 8 pm (Sundays: 2 pm - 8pm)

Key Responsibilities

• Greet and welcome clients warmly, ensuring a premium customer experience from arrival to departure.
• Manage appointments, client scheduling, and enquiries efficiently (in person, by phone, by email, and on WhatsApp).
• Process client payments accurately, handle cash, and maintain organized records.
• Maintain a clean, tidy, and professional front desk and reception area.
• Coordinate with therapists, aestheticians, and management to ensure smooth service delivery.
• Handle client concerns courteously and escalate issues where necessary.
• Uphold brand standards, confidentiality, and a high level of customer satisfaction.

Requirements

• Diploma or Certificate in Business Administration, Hospitality, or a related field.
• Proven experience in a front desk, customer service, or beauty/spa industry role.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Professional appearance and demeanor aligned with a luxury spa environment.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Must reside in or around Victoria Island for easy commute.