Sigma Consult is a key player in business consulting and advisory services within Nigeria with focus on the healthcare industry. We bridge gaps between inputs and outputs thereby increasing the productivity of its clients.

Salary: ₦300,000 – ₦400,000 Gross Monthly

Work Schedule: 6 Days a Week (1 Day Off Weekly)

Accommodation: Provided

Job Overview

We are seeking a highly motivated and experienced Front Office Manager to lead the front desk operations of our premium beach resort in Lekki. The ideal candidate will combine strong operational leadership with a business development mindset, ensuring exceptional guest experiences while driving occupancy and revenue growth through effective client engagement, OTA management, and customer relationship strategies.

Key Responsibilities

Front Office Operations

• Supervise all front desk activities including guest check-in/check-out, reservations, and customer inquiries.
• Lead, train, and motivate the front office team to maintain high service standards.
• Ensure the reception area remains professional, organized, and welcoming at all times.
• Address guest complaints and resolve issues promptly and professionally.
• Oversee billing, payment processing, and financial record accuracy.
• Coordinate with Housekeeping, Food & Beverage, and other departments for smooth operations.
• Monitor occupancy rates, revenue performance, and guest satisfaction reports to guide operational decisions.

Business Development & Guest Engagement

• Develop and implement strategies to increase bookings and maximize occupancy.
• Manage and optimize OTA platforms (Booking.com, Expedia, Airbnb, etc.) for greater visibility and conversions.
• Effectively utilize the Activ360 Hotel Property Management System (experience with Activ360 is a strong advantage).
• Establish and maintain relationships with corporate clients, travel agents, and tour operators.
• Drive revenue growth through upselling of resort packages, events, and dining experiences.
• Conduct regular market and competitor analysis to identify new business opportunities.
• Engage clients through phone, email, WhatsApp, and social media to strengthen brand presence.
• Collaborate with the marketing team to execute promotions and campaigns that enhance the resort’s reach.

Qualifications & Skills

• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
• 7–10 years of relevant experience in the hospitality sector, with a minimum of 3 years in a supervisory or managerial role.
• Solid understanding of front office operations, OTA management, and guest experience optimization.
• Proficient in Microsoft Office and hotel management software (e.g., OPERA, Cloudbeds).
• Experience with Activ360 PMS is highly desirable.
• Strong leadership, communication, and interpersonal skills.
• Highly organized, proactive, and capable of performing well under pressure.
• Willingness to reside on-site (accommodation provided).

Benefits

• Competitive Salary: ₦300,000 – ₦400,000 Gross Monthly
• On-site Accommodation
• Opportunity to work in a prestigious beach resort environment
• Career Growth & Professional Development Opportunities