Prohuman Capital Consulting is a dynamic HR consulting firm dedicated to empowering organizations with comprehensive human resources expertise and strategic guidance. Founded on the principle that exceptional talent management drives business success, we partner with companies to navigate their most complex HR challenges and unlock their human capital potential.

Our reach extends to companies in and around West Africa, where we do business with diverse organizations seeking strategic HR solutions. At Prohuman Capital Consulting, we believe that every organization is unique. Our consultative approach begins with understanding your specific business context, industry dynamics, and organizational culture. We then develop customized solutions that are practical, implementable, and measurable.

Position Overview

• We are seeking a dedicated General Manager to oversee the operations of our major retail store in Ikeja.
• This mid-level management role involves coordinating daily store activities, managing staff, and ensuring excellent customer service while meeting sales targets and operational standards.

Key Responsibilities

Store Operations:

Staff Management:

• Supervise sales staff, cashiers, and support personnel
• Coordinate staff schedules and manage work assignments
• Conduct basic staff training on products and customer service
• Handle staff performance issues and provide feedback.

Customer Service:

• Ensure high standards of customer service throughout the store
• Handle customer complaints and resolve issues promptly
• Monitor customer satisfaction and implement improvements
• Support promotional activities and sales events.

Sales & Reporting:

• Monitor daily sales performance and report to senior management
• Assist with budget tracking and expense management
• Prepare weekly sales reports and operational summaries
• Support marketing initiatives and promotional campaigns.

Required Qualifications

Education & Experience:

• HND / Bachelor's Degree in Business, Marketing, or related field
• 3-5 years of retail management or supervisory experience
• Experience in large retail stores or similar environment preferred.

Skills Required:

• Good leadership and team coordination abilities
• Strong communication and customer service skills
• Basic computer skills (Microsoft Office, POS systems)
• Problem-solving and decision-making capabilities
• Ability to work in fast-paced retail environment.

Method of Application

Interested and qualified candidates should send their CV to: prohumancapitalinfodesk@gmail.com using the Job Position as the subject of the email

Note: We appreciate all applications; however, only shortlisted candidates will be contacted.