Title: IT Officer / IT Support Specialist

Location: Abuja (FCT) 

Employment Type: Full-time

Gender Preference: Male

Department: Information Technology

Reports to: IT Manager / Head of Operations

Job Summary

• The IT Officer is responsible for maintaining the organisation’s computer systems, networks, software, hardware, and other technology infrastructure.
• The role involves providing technical support to employees, troubleshooting IT problems, maintaining data security, and ensuring that the organisation’s technology systems operate efficiently.

Key Responsibilities

• Install, configure, and maintain computers, printers, scanners, and other IT equipment.
• Provide technical support to employees experiencing hardware, software, network, and system-related problems.
• Diagnose and resolve IT issues promptly to minimise disruptions to business operations.
• Install and update approved software, operating systems, and security applications.
• Monitor network performance and assist with maintaining reliable internet connectivity.
• Implement and maintain data backup procedures in line with company policies.
• Support the implementation of cybersecurity measures, including access controls, antivirus protection, and secure passwords.
• Create, configure, and manage user accounts and access permissions as authorised.
• Maintain an inventory of IT equipment, software licences, and technology assets.
• Keep accurate records of IT incidents, repairs, maintenance, and equipment allocation.
• Support video conferencing, online meetings, and other digital communication systems.
• Assist with IT procurement, vendor coordination, and technology upgrades.
• Train employees on the proper use of company systems and software.
• Escalate complex technical problems to external service providers or senior IT personnel when necessary.
• Ensure that company data and systems are handled securely and confidentially.

Key Performance Indicators (KPIs)

• Average IT incident resolution time.
• System and network availability.
• Number of recurring technical issues.
• Effectiveness of backup and recovery procedures.
• Compliance with IT security policies.
• Accuracy of IT asset records.
• Employee satisfaction with IT support.

Qualifications and Experience

• Minimum of an OND or HND in Computer Science, Information Technology, Computer Engineering, or a related field.
• 2–4 years of relevant IT support experience is preferred.
• Practical knowledge of computer hardware, software installation, networking, and troubleshooting.
• Knowledge of cybersecurity, data backup, and access management.
• Relevant IT certifications are an advantage.

Required Skills and Competencies

• Strong technical and analytical skills.
• Excellent troubleshooting and problem-solving abilities.
• Knowledge of computer networking and IT systems.
• Good communication and customer support skills.
• Attention to detail.
• Ability to manage multiple technical requests.
• Strong data security awareness.
• Ability to work independently and collaboratively.

How to Apply

Interested and qualified candidates should send their CV to: almandinehrconsulting@gmail.com using the job title as the subject of the mail.