Infratel Africa is a leading telecommunication infrastructure service provider in Nigeria and Sub-Saharan Africa. We provide RAN, backhaul and power as a service across Africa.

Job Summary

• The Entry-Level Network Operations Center (NOC) Analyst is responsible for monitoring the Company's network infrastructure and customer services to ensure optimal performance and maximum uptime.
• The role involves identifying, troubleshooting, escalating, and documenting network incidents while providing first-level technical support in a 24/7 operational environment.
• This position is ideal for candidates who are passionate about networking and telecommunications and are looking to build a career in Network Operations.

Key Responsibilities

• Monitor network devices, servers, transmission equipment, and service alarms using Network Monitoring Systems (NMS).
• Detect, analyze, troubleshoot, and escalate network faults to the appropriate technical teams.
• Monitor network availability, performance, and service quality.
• Open, update, and close incident tickets in accordance with established procedures.
• Ensure timely escalation of critical incidents to the relevant teams and management.
• Track incident resolution and provide regular updates until closure.
• Perform basic network troubleshooting for Layer 1 and Layer 2 issues.
• Monitor power systems, environmental alarms, and site availability where applicable.
• Prepare daily operational reports, shift reports, and incident summaries.
• Carry out proper shift handover by documenting ongoing incidents and outstanding issues.
• Support preventive maintenance activities and scheduled network maintenance windows.
• Maintain accurate operational records and documentation.
• Follow established Standard Operating Procedures (SOPs) and escalation matrices.
• Participate in continuous improvement initiatives to enhance network reliability.
• Comply with the Company's information security, health and safety, and operational policies.

Key Performance Indicators (KPIs)

• Nigeria Job MarketNetwork uptime achieved.
• Mean Time to Detect (MTTD).
• Mean Time to Escalate (MTTE).
• Mean Time to Restore (MTTR) (where applicable).
• Incident response time.
• Ticket closure accuracy.
• Quality of incident documentation.
• Shift handover quality.
• Compliance with SOPs and escalation procedures.
• Attendance and punctuality.

Qualifications

• Bachelor's Degree or Higher National Diploma (HND) in: Computer Science, Computer Engineering, Electrical/Electronic Engineering, Telecommunications Engineering, Information Technology or a related discipline.

Experience:

• 0–2 years of experience in a Network Operations Center, ISP, telecommunications company, or IT support environment.
• NYSC experience or internship in networking or technical support is an added advantage.

Technical Skills:

• Basic understanding of TCP/IP networking.
• Knowledge of LAN/WAN concepts.
• Familiarity with network devices such as routers, switches, and firewalls.
• Basic knowledge of fibre optics and wireless communication.
• Understanding of IP addressing and subnetting.
• Familiarity with Microsoft Windows and Linux operating systems.
• Basic understanding of network monitoring tools.
• Knowledge of ticketing systems is an advantage.
• Ability to interpret alarms and event logs.
• Basic Microsoft Office proficiency, particularly Excel and Word.

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent verbal and written communication.
• High attention to detail.
• Ability to remain calm under pressure.
• Good teamwork and collaboration skills.
• Strong organizational and time management abilities.
• Willingness to learn and adapt quickly.
• Customer service orientation.
• Integrity and professionalism.

Working Conditions:

• Willingness to work a 24/7 rotating shift schedule, including weekends and public holidays.
• Ability to respond promptly to network incidents.
• Occasional travel to operational sites may be required.

Preferred Certifications (Advantage):

• Job Vacancy ListingsCisco Certified Network Associate (CCNA)
• CompTIA Network+
• Huawei HCIA
• MikroTik MTCNA
• ITIL Foundation
• NSE (Fortinet) Fundamentals

Salary Range

N100,000 - N150,000 / Month.

Method of Application 

Interested and qualified candidates should forward their CV to: amarachi@Infratelafrica.com using the Job Position as the subject of the email.