DLAB Medicare Services Limited is a new medicare company engaged in the business of operating a medical/pathological testing laboratory, scan centers andhealthclubs and deals in all types of laboratory and medical equipments and medical consumables and supplies.

Job Location: Apata, Ibadan - Oyo

Job Description

• Welcome patients, clients, healthcare providers, and visitors in a professional, courteous, and compassionate manner; register patients, verify identification and documentation, schedule appointments, and provide accurate information regarding laboratory services, operating hours, test preparation, pricing, and turnaround times.
• Manage all front desk communications by answering and directing telephone calls, emails, and enquiries promptly, resolving routine patient concerns, and escalating complex issues to the appropriate laboratory personnel when necessary.
• Coordinate patient flow by liaising with phlebotomists, laboratory scientists, clinicians, and other departments to ensure efficient service delivery and a positive patient experience.
• Receive and process payments, issue receipts, reconcile daily collections where applicable, and maintain accurate financial, patient registration, and laboratory records in accordance with established policies and procedures.
• Perform general administrative duties, including filing, scanning, photocopying, document management, correspondence, and the receipt, sorting, and distribution of laboratory reports and other official documents.
• Maintain a clean, organized, and welcoming reception area, monitor office and reception supplies, and coordinate timely replenishment to support uninterrupted laboratory operations.
• Safeguard the confidentiality of patient information and laboratory records while ensuring compliance with applicable data protection, privacy, and laboratory policies and procedures.
• Comply with all laboratory quality management, infection prevention and control (IPC), occupational health and safety, customer service standards, and regulatory requirements while supporting continuous quality improvement initiatives.

Qualifications / Requirements

• Minimum of Secondary School Education (SSCE, WAEC, NECO) with basic accounting knowledge
• Must be computer literate
• OND in Accounting, Finance, Business Administration, Secretarial Studies, Office  Management is an added advantage
• Must have previous experience as a receptionist, front desk officer, customer service representative, or administrative assistant
• Must be of good moral character, friendly with good communication skills and who can guarantee and ensure excellent customer service with patients, customers and staff.
• Ability to multitask and work effectively in a fast-paced environment.

Condition of Employment:

• Applicants must reside within a reasonable commuting distance of Apata, Ibadan, and be able to maintain punctual and regular attendance.

Salary

N50,000 - N60,000 per month based on qualification and experience,including 13 Month Salary / Christmas Bonus after one year of employment (Half of One Month Salary).

Method of Application 

Interested and qualified candidates should forward their application (including CV and copies of credentials) to: hr@dlabmedicare.com using "Receptionist" as the subject of the email.