Job Summary

We are seeking a professional and customer-oriented Receptionist/Concierge to join our team.

The successful candidate will be responsible for delivering excellent guest services, managing front desk operations, and ensuring a welcoming atmosphere in our hotel and apartment complex.

You will act as the first point of contact for guests, addressing their needs, offering assistance, and providing valuable information about our facilities and local attractions.

Key Responsibilities

Guest Services: Greet and welcome guests in a friendly and professional manner. Address guest inquiries, provide directions, and assist with bookings, check-ins, and check-outs.

Front Desk Operations: Manage daily front desk tasks, including handling phone calls, emails, and guest reservations. Maintain accurate guest records and ensure timely communication with all departments.

Customer Assistance: Provide information on the hotel/apartment amenities, services, and local attractions. Offer recommendations for dining, entertainment, and transportation.

Booking and Reservations: Assist guests with room reservations and ensure all details are accurately recorded in the system. Handle modifications, cancellations, and special requests.

Problem Resolution: Respond promptly to guest complaints and issues, ensuring they are resolved efficiently and with a positive outcome.

Security and Safety: Ensure that all guests are properly identified during check-in and maintain guest confidentiality. Monitor guest entry and exit and report any suspicious activities.

Concierge Services: Arrange transportation, make restaurant reservations, book tickets for events, and coordinate any special requests from guests.

Administrative Support: Assist with basic administrative duties such as filing, managing schedules, and handling payments.

Qualifications

BSc or HND Degree in Hospitality or related field is a plus.

Previous experience as a receptionist, concierge, or customer service role, preferably in a hotel or apartment setting.

Proficiency in Microsoft Office and hotel management software

Excellent verbal and written communication skills.

Ability to multitask and remain calm in a fast-paced environment.

Strong problem-solving and conflict resolution skills.

Professional appearance and demeanor.

Willingness to work flexible hours, including evenings, weekends, and holidays.

Skills:

Strong interpersonal skills and a passion for hospitality.

Ability to build rapport with guests and ensure they have a pleasant experience.

High attention to detail and organizational abilities.

Fluency in English (additional languages are a plus).

Benefits

Competitive salary.

Health and wellness benefits.

Accommodation.

Method of Application

Interested and qualified candidates should send their CV to: qualityhiresresource@gmail.com using the Job Position as the subject of the mail.