Job Summary

To provide exceptional table service to hotel lodgers, ensure a warm and welcoming dining experience, and uphold the hotel’s standards of professionalism, cleanliness, and guest satisfaction.

Job Description/Requirements

Responsibilities:

Guest Service:

• Greet guests promptly, warmly, and professionally.
• Present menus, explain menu items, and offer recommendations.
• Take accurate food and beverage orders and relay them to the kitchen and bar.
• Serve food and drinks according to hotel standards.
• Ensure all guests are attended to courteously and promptly.

Dining Room Operations:

• Prepare the dining area before service (table setting, condiments, cutlery, cleanliness).
• Maintain the cleanliness and organisation of tables and service stations at all times.
• Clear tables and reset them efficiently for new guests.
• Assist with room service orders when required.

Product Knowledge:

• Maintain excellent knowledge of the food and drink menu.
• Understand dietary restrictions, allergens, portion sizes, and ingredients.
• Provide accurate answers to guest questions and make informed suggestions.

Cash Handling & POS Operations:

• Process guest bills accurately using the hotel’s POS system.
• Handle payments (cash, card, room charge) responsibly.
• Ensure proper record-keeping and follow financial procedures.

Communication & Teamwork:

• Communicate effectively with kitchen staff, bar staff, and supervisors to ensure smooth service.
• Report guest concerns, complaints, or special requests to management promptly.
• Support colleagues during busy periods.

Compliance & Safety:

• Follow all hygiene, health, and safety guidelines.
• Maintain personal grooming and uniform standards.
• Uphold hotel policies, service standards, and code of conduct.

Requirements:

• Previous experience of at least 2 years as a waitress or in customer service is an advantage.
• Minimum HND.
• Strong communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Ability to multitask and work under pressure.
• Good command of English (additional languages are a bonus).
• Ideal candidate must reside in Lagos.
• Polite, professional, and well-presented.
• Attentive to detail and guest needs.
• Reliable, punctual, and disciplined.
• Strong teamwork and hospitality mindset.
• Warm, friendly, and service-oriented.