Reports to: Board Director and/or CEO 

About Us: Our client is a leading fashion design, production, retail, and distribution business. Passionate about creating unique fashion experiences for our customers and building a strong, recognizable brand. 

Job Summary:

We are seeking an experienced Retail Operations and Business Development Manager to oversee and grow our fashion business. The successful candidate will manage daily operations, drive business strategies, and deliver measurable growth. As part of the management team, you will ensure smooth operations across sales, marketing, and customer service while strengthening our brand presence. 

Key Responsibilities 

Marketing & Business Development

• Design and implement marketing strategies to grow visibility and sales
• Manage brand presence across Instagram, Facebook, and other platforms to drive online visibility and sales. 
• Create engaging social media content (posts, reels, promotions) to showcase products. 
• Build and maintain strong client and partner relationships. 
• Explore collaborations and partnerships to expand business reach. 

Business Strategy & Planning

• Develop and execute business strategies to achieve growth and profitability. 
• Conduct market research to identify new opportunities and stay ahead of trends. 
• Collaborate with the CEO to shape and implement the company’s overall business plan. 
• Analyze sales data and market insights to guide business decisions. 

Operations Management 

• Oversee day-to-day business operations, including sales and customer service.
• Supervise staff and allocate resources effectively. 
• Implement processes to boost efficiency and productivity. 
• Ensure compliance with company policies and relevant regulations. 

Team Management 

• Lead, mentor, and supervise sales, marketing, and administrative staff. 
• Promote teamwork and effective communication within the team. 
• Ensure excellent customer service and positive client and stakeholders’ experience. 

Requirements 

• Bachelor’s degree in Commercial, Arts, or Social Sciences disciplines (e.g., Marketing, Business, Mass Communication, Sociology, or related fields) is preferred. 
• Minimum 5 years of proven experience in business management. 
• Proven ability to drive sales in-store and online. 
• Hands-on experience with social media content creation and advertising. 
• Demonstrated success in driving business growth and revenue. 
• Strong leadership, communication, and decision-making skills. 
• Analytical mindset with excellent problem-solving abilities. 
• Ability to thrive in a fast-paced, dynamic environment. 

What We Offer 

• Competitive salary and benefits package. 
• Opportunity to make real impact in a growing fashion business. 
• A dynamic, creative, and supportive work environment.
• Recognition and rewards for outstanding performance. 
• Professional development and growth opportunities.