TDL is a well established full service Internet provider. We offer the best managed dedicated server solutions available combined with unbeatable support and maintenance. Since 1994, TDL has Hosted thousands of web sites for business, ecommerce, the entertainment industry and non-profits. We look forward to becoming your reliable service provider.

JOB OBJECTIVE(S) 

Ensure smooth running of Operations, purchases and maintenance of office infrastructure.

DUTIES & RESPONSIBILITIES

• Maintenance of computers and networking devices. 
• Respond to inquiries and requests and provide technical assistance on PC systems, related hardware and software and standard applications.
• Train staff members on standard software applications; demonstrate methods and techniques for advanced uses of software packages.
• Install, troubleshoot, and support PC/server hardware and software; install and configure software upgrades; configure and perform tuning of operating systems to enhance PC performance; install and configure network interface and Internet connections; diagnose network cable and configuration problems.
• Coordinate a variety of information Systems projects, such as a new system installation for a department; conduct needs assessments, and hardware and software research and evaluation.
• Maintain I.T budget.
• Advice the management on all information system related issues.
• Act as Administrator to all web applications and softwares (Official website, Accountable, Microsoft Office Suite, Email Server, Zoho Recruit, Zoom)
• Keep abreast of current trend in information and technology space.
• Other official tasks assigned

KEY PERFORMANCE INDICATORS

• Revenue Growth
• Cost Reduction
• Audit Defect Rate Compliance
• Turn-around time, Issue Resolution & Quality Rate
• Implementation of Efficient & Effective Policies, Procedures & Processes 
• Strategic Initiatives
• System Integrity 
• Ensure Compliance to Data Protection Regulation 
• Electronic document upload, classification and maintenance 
• Ensure 90% Customer Satisfaction Levels.

JOB REQUIREMENTS

Education 

• Bachelor's degree in Computer Science, Computer Engineering, Information Management System or relevant course.

Experience 

• Minimum of 2 years’ experience as a System Specialist

KEY COMPETENCY REQUIREMENTS

Knowledge

• Knowledge of computer hardwares, softwares and networking 
• Knowledge of Microsoft office suite 

Skill/Competencies

• Collaborative and supportive style of working
• Accuracy and attention to detail
• Excellent time management and organization skills
• Interpersonal skills
• IT/Computer appreciation
• Good Communications skills (written and oral) with strong business and customer focus
• Reasoning and Analytical Skills
• People Management
• Problem Solving