Vodstra Limited is a corporate organization whose aim is to use disruptive and innovative strategies to support SMEs grow their leadership, develop business and entrepreneurship in Nigeria. We support local and international organizations by providing business solutions and advisory to enable organizations to build skills and competencies required to thrive and survive in challenging and growing economies around the world.

Location: Lagos, Utako, Nyanya, Owerri, Aba, Portharcourt, Enugu, Awka, Onitsha, Amichi

Core Responsibilities

• Oversee terminal operations, including passenger services, courier handling, vehicle dispatch, and schedule adherence.
• Supervise staff (drivers, dispatchers, loaders, and customer service) to ensure smooth operations and address concerns.
• Manage ticketing, check-in, baggage handling, and the loading/unloading of packages for efficiency and safety.
• Ensure compliance with safety regulations and legal standards.
• Monitor courier package receipt, storage, dispatch, and tracking to ensure accurate and timely deliveries.
• Optimize terminal expenses, maintain cleanliness, and ensure functionality of facilities.
• Resolve passenger complaints and enhance customer experience.
• Track operational performance and prepare regular reports for senior management.
• Identify and implement process improvements to enhance efficiency.
• Stay informed on industry trends and collaborate across departments for streamlined operations.
• Enforce excellent service delivery in the Hotel according to world-class standards and build customer loyalty.

Candidate Profile

• A BSc or HND from an accredited tertiary institution.
• A minimum of 5 years of post-qualification experience in the passenger transport or courier industry.
• A strong network of clients willing to support and engage with the brand.
• Proactive and equipped with excellent managerial skills.